OVERVIEW

This website is operated by FlakeTech. Throughout the site, the terms “we”, “us” and “our” refer to FlakeTech. FlakeTech offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall FlakeTech, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless FlakeTech and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Terms of use

This Terms of Use (“T&C”) along with the ancillary links and policies (provided in this document or elsewhere on our website), governs the manner in which Flaketech Group (including its subsidiaries, affiliates, parent companies, associated service providers and advisers) manages its website access by the users. This T&C and other ancillary policies applies to this site and all the products and services offered by Flaketech.com or under the brand names affiliated or associated with Flaketech Group.

By continuing to browse and use this website, you are agreeing to comply with and be bound by the following T&C. Privacy Policy and other ancillary policies and terms as may be disclosed/published by Flaketech from time to time.

The content of the pages of this website is for your general information and use only. It is subject to change without prior notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure

Delivery Policy

(1)

Please be advised that the official business days in the FlakeTech from Saturday to Thursday. Fridays, holidays, and public holidays its holidays for all employees of FlakeTech and shipping companies

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority

FlakeTech mainly delivers your orders through a third party to ensure the timely shipping of your order.

The method of delivery at FlakeTech is to deliver within three to four weeks as a maximum, depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month.

In the case of urgent orders, please contact our customer service and we will do our best to help you.

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days of the first delivery attempt.

(2)

In-stock Orders are fulfilled within 21-30 business days.

Custom-made Orders are fulfilled according to individual production time which is stated on the product description page.

Delivery cost is either

Calculated at check-out depending on the product and the delivery address

Quoted after order for special orders, and included on your order’s final balance

(3)

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 21 business days of the date of your order. Business days mean Saturday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

سياسة الشحن  

Privacy Policy

This privacy policy governs the manner in which FlakeTech Group (including its subsidiaries, affiliates, parent companies, associated service providers, and advisers) collect, use, maintain, and disclose personal and non-personal information when you/user use our website, web application, or mobile application. This privacy policy applies to the website, web application, mobile application, and all products and services offered by FlakeTech or under the brand names affiliated or associated with FlakeTech Group.

FlakeTech will always ensure that your privacy is protected and secured with reasonable controls and measures. You can be certain that we shall use your personal information only in accordance with this privacy policy. Please read and understand this Policy carefully to know our practices regarding the collection, storage, transfer, maintenance, disclosure, retention, and usage of your personal data.

FlakeTech reserves the right to make changes to this policy at any point in time at its sole discretion, and accordingly update this page. Please check this page periodically to make sure you read and agree with the changes. And, if deemed necessary, we will provide a more prominent notice. By signing up to our website, web application, or mobile application and utilizing or accessing the features built in thereby, you accept and agree to adhere to the terms of our Privacy Policy.

Personal Information FlakeTech Group Requests From You
By personal information, we mean information related to a specific individual from which such individual can be identified. Anonymous information does not constitute personal information as the identity of the individual cannot be recognized. The personal information which may be collected by FlakeTech includes the following:

• Personal Information you and/or your customers are directly providing to FlakeTech while signing up to FlakeTech Platform.
• Personal documents and financial records you and/or your customers are directly providing to FlakeTech as part of integration.
• Financial information provided by you and/or your customers while using the payment gateway for payment processing.
• Information collected by cookies and other tracking technologies while using FlakeTech’s website. We will collect information from your browser such as your computer’s internet protocol, browser type and version, length of the visit, and the pages viewed, etc.
• From our service:
• Data collection from our payment services: The data collected from the merchants: we collect, store, and process personal information related to you when you apply to become a merchant. Additional personal information may be required, such as full name, email address, date of birth, home address, proof of address, bank statement, personal identification card or passport, and other information as may be required to onboard you and to meet applicable legal and regulatory requirements.
• Data collected from cardholders/buyers: We collect, store, and process financial and transaction-related personal data about the cardholders/buyers and their transactions, which may include full name, email address, phone number, credit card number, expiry date, CVV, billing and shipping address, IP address, browser type and version, purchase amount, date of the purchase, and cart description.

Why Does FlakeTech Group Collect Your Personal Information?

• To personalize the user experience: we may use information to understand how our users collectively use the services and resources provided on the website, web application, and mobile application.
• To improve customer service: your information helps us to respond effectively to your customer(s) service requests, inquiries, and support needs.
• To process your application: we may use the personal information collected to understand the nature and profile of your business and access your application.
• For marketing purposes: we may use your personal information if you have opted in for promotional activities of our new products and features, special offers, and advertising our products.
• To send periodic emails: the email address provided by you will be used to send information and updates pertaining to our site, products, and services. It may also be used to respond to your inquiries and/or other requests. If the user decides to opt-in to our mailing list, they will receive emails that may include news, updates, related product or service information, etc.
• To identify and reduce fraudulent activity: we may use your information to detect, prevent, and mitigate fraudulent activities such as risks associated with transactions, our systems, and to monitor illegitimate activities.
• To comply with the law: we may use your information when it is required to comply with legal obligations, financial, regulatory requirements, and for audit purposes.

Cancelation & refund policy

CANCELLATION POLICY

1. GENERAL

[FlakeTech] is committed to providing exceptional service in a timely manner Unfortunately,

when customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier. For these reasons. [FlakeTech] has implemented a cancellation policy that will be strictly observed.

2. FULL PAYMENT

Your registration is complete when we receive your full payment. Payments can be online or in person. We do not reserve [SPECIFY] without payment.

An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.

3. CANCELLATION REQUEST

Cancellation requests may be submitted by phone, email, online or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at (PHONE NUMBER]

REFUND POLICY

The refund request must not exceed 14 days from the date of payment. If the refund request is accepted the full paid amount will be recovered to your account within 14 working days.

For a refund, you are allowed to return your products within 14 days, Simply return the unopened items and kindly return them with a  proof of purchase.

If the returns criteria are not met fully, we may refuse the return.

This policy is in addition to your statutory rights and Flaketech commercial guarantees.

What you will need

Your original stamped invoice and the item’s original packaging are required for all returns.Please be aware that we will issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account).

Purchases that can not be refundable

• Used products (any opened items without packaging )
• Any item without a law label
• Customized products (i.e. custom size or color that are not available on the website)
• Products that have been modified, altered or washed
• FlakeTech gift cards
• At any time, FlakeTech reserves the right to refuse a return or exchange, and we may ask for picture identification.

Online Purchasing Returns & refund

If you are not entirely satisfied with your purchase, simply return the unopened item within 14 days with your stamped invoice in-store. We will refund the price you paid for the goods and credit the refund amount to your credit/account that you made payment with.

We will not refund any delivery and installation costs you have paid in case you requested to return goods already delivered to your home. And based on our evaluation of item condition we will refund the product value.

You need to return the product unopened and in its original packaging to the Store in order to collect your refund.

• NOTES :

1. If installation is done by customer it will be customer responsibility if any damage occur to the product.
2. The guarantee covers manufacturing defects, not misuse.